Rating & Review Management
Monitor customer feedback and contractor performance
Overall Rating
4.6
Based on 1,247 reviews
Rating Distribution
5
789
4
312
3
98
2
32
1
16
Customer Reviews
Manage and respond to customer feedback
JS
John Smith
Job: Boiler Installation
Technician: Mike Wilson
5/5
2024-01-15
published
Excellent service! The technician was professional, punctual, and did a fantastic job installing our new boiler. Highly recommended!
quality
5/5
punctuality
5/5
communication
4/5
cleanliness
5/5
value
4/5
12 helpful
SJ
Sarah Johnson
Job: Plumbing Repair
Technician: John Smith
4/5
2024-01-14
published
Good service overall. The plumber fixed the issue quickly, but arrived 30 minutes late. Otherwise very satisfied with the work quality.
quality
5/5
punctuality
3/5
communication
4/5
cleanliness
4/5
value
4/5
Business Response:
Thank you for your feedback, Sarah. We apologize for the delay and will work on improving our punctuality.
8 helpful
DB
David Brown
Job: Heating System Service
Technician: Tom Anderson
2/5
2024-01-13
pending
Not satisfied with the service. The technician seemed inexperienced and the problem wasn't fully resolved. Had to call another company.
quality
2/5
punctuality
4/5
communication
3/5
cleanliness
3/5
value
2/5
3 helpful